PTCL, Etisalat Academy join hands for developing employees’ professional skills
By Khalid Amin

ISLAMABAD—Etisalat Academy and PTCL have jointly embarked upon a project, namely “PTCL Training & Development Functional & Operational Restructuring Project.
According to a press release issued from PTCL, the objective of the project is to improve PTCL’s training and development of it human resources and bring it at par with Etisalat’s high quality standards.
A dedicated project team, comprising members from PTCL and the Etisalat Academy (EA) will work together on this Training & Development revamping project, which will be led by Dr. Kamal Salih, Project Manager, Etisalat Academy, Dubai.
The project team will review the resources available at PTCL’s training centers, identify gaps and then devise a strategy to completely revamp these institutions.
The project kick-off took place last month in Islamabad in which all members of the team introduced themselves. Dr. Kamal Salih elaborated upon the objectives of the project, which were to identify and measure the potential of PTCL’s Training and Development institutions, including infrastructure, equipment and staff with a view to transform the training function so that it is geared to effectively achieve the human resource development targets and business objectives.
Key members of the project team visited PTCL’s training institutes in Islamabad, Haripur, Karachi, Lahore, and Multan last week to assess their potential. The next stage will be to review the observations, gathered through interviews of the teaching staff posted in these locations, and devise a plan to make the training institutes effective agents of change in order to create well-trained, customer-focused employees who are motivated to go the extra mile for the customer, as the company sees satisfied customers as its ultimate goal.