PTCL to hold ‘Customer Facilitation Camps’
By Ali Imran

ISLAMABAD—Pakistan Telecommunication Company Limited (PTCL) Business Zone North has chalked out a programme of holding Customers Facilitation Camps at different places in Islamabad and Rawalpindi to provide all kinds of its closed contacts with its valued customers.
This is a plan of PTCL to provide all kinds of its service and facilities at the door steps of customers of twin cities.
During the month of March, the Customers Facilitation Camps were held at Cantt Saddar, Commercial Market Satellite Town, Chaklala Exchange in Rawalpindi and Jinnah Super Market, Melody Market, F-11 Exchange, I-10 Exchange in Islamabad on different days. It was a successful attempt to extend and promote PTCL services and products in One Stop Shop. The last programme of this service was held at I-10 Market Islamabad.
The day long programme was started from 1000 hours till 1700 hours. PTCL customers came in the Customers Facilitation Camp (CFC) for redressing of their problems related to telecom services.
They placed orders for various services and products like new telephone connections, Wirless Local Loop (V-fones) Broad Band, DSL, Student Package Broad Band and also took first hand information about PTCL services. The customers availed the opportunity to resolve their problems in the same spot regarding facility telephones, installation of new phone connections DSL non delivery of bills and excessive billing.
For this purpose, the Complaint Box was placed there for getting complaints, and suggestion, Eight counters were arranged for providing different kinds of PTCL service and products. The New telephone directory for Islamabad- Rawalpindi customers was available in each Customers Facilitation Camp.
PTCL Executive Vice President Business Zone North, General Manger Islamabad Telecom Region, Senior Manager Rawalpindi and other senior officers were also present on the occasion. They received complaints, suggestion and proposals of customers. Orders were passed to resolve the problems and noted suggestions of customers for improving the telecom service.