Complaints invited against private Hajj operators
Staff Report

ISLAMABAD—The Ministry of Religious Affairs, Zakat and Ushr has invited written complaints, if any, against the private Hajj tour operators who sent 80,148 pilgrims for Hajj last year.
"We have not received any written complaint against private Hajj tour operators after the recently concluded Hajj," Joint Secretary/In-charge Complaint Cell, Ministry of Religious Affairs, Khawas Khan Niazi said here. He said, however, it has been ensured that a strict action would be taken in case of any grievance.
About procedure to address the complaints, he said the complaints would be sent to concerned private Hajj operators for comments before taking any action. Khawas Khan Niazi said a total of 595 private Hajj organizers were selected by the Ministry to send pilgrims under private scheme.
A monitoring team comprising 40 officials selected from the different ministries and organizations was also deployed in Makkah and Madina to address the complaints and problems faced by the pilgrims. The monitoring team visited almost all the private operators and took first hand information from the pilgrims. "There were complaints about accommodation, supply of water, cleanliness and other facilities which were redressed but no one came up with written complaints," he added. He said the private Hajj operators under an agreement were supposed to provide package of certain facilities to the pilgrims during performance of the Hajj.