Effective billing system vital for maintaining future profitability: PTA Chief

ISLAMABAD—Chairman Pakistan Telecommunication Authority (PTA), Maj Gen (Retd) Shahzada Alam Malik Friday said effective billing system has become an important part of recovering and maintaining future profitability for the sector players in a rapidly emerging competitive telecom market.
Addressing a concluding ceremony of a four-day training workshop on Effective Billing in Telecom, organised by ICIL in collaboration PTA, he said this would go a long way in the capacity building of the telecom professionals associated with this particular commercial facet of the sector. Representatives from various telecom bodies, major fixed line and cellular mobile operators and the telecom regulator attended the workshop.
Chairman PTA said while the telecom operators continue to make huge investments in delivering value-added services and new technologies to their respective consumers, it is inevitable to move towards the most up to date, end to end billing paradigm that not only focuses on management ,finance, marketing but also supports the best customer relation practices.
The Chairman was appreciative of the fact that during the course of the four day workshop, various telecom stakeholders represented by their representatives would take along with them the additional know how and latest techniques to make a difference in the telecom businesses besides looking after the interests of the consumers.
He assured PTA’s full commitment towards fair play, healthy competition and provision of a conducive environment where every player gets its due reward. “All of this coupled with safeguarding the rights of the consumers have been the priority of the regulator and this vision has brought so much good for the telecom sector of Pakistan today,” he said. In his welcome address, Managing Director ICIL, Babar Mufti said ICIL provides open enrolment and in-house training on risk management, compliance and technology. He said ICIL’s forthcoming courses for telecom sector include Fraud Management, Revenue Management, Network Management and Introduction to Wimax. Other courses to be held during the first quarter of 2007 are Information Security, Business Impact Analysis and Risk Assessment, IS Audit and Call Centre Management.—Agencies